Want to return your parcel? No Problem. • Items must be returned within 7 days of receipt for an exchange or credit note.

• We do NOT offer refunds • Items must be unworn, unaltered and returned in the original packaging for your return to be processed.

• Items must be received in the original condition so please pack up carefully.

Don’t forget to enclose our returns form noting the reason for return, to help us process your return.

How to return products
• Pack up your item for return with the completed returns form.

• Send your item back to the below address.

Ruru Human Hair Extensions
FAO Returns department
6F Colville Square, London
W11 2BD

**If you have any issues returning your item please give us a call on 07915388212
We’re here to help!
**We recommend all customers keep a copy of their postage receipt until we receive your item.

How long does it take to process my return
We aim to process your return ASAP.
Please allow 5-7 working days from date of receipt.
Don’t worry our amazing returns team will notify you once we have received your item and keep you updated.

Faulty Item
If the item you received is faulty, please email our customer service team within 48 hours of receipt on quoting your original order number.

We are super quick at processing your order to ensure we get your item to you as soon as possible.
This means we may not be able to cancel/amend your item once your order has been processed.
Promotional Code
Only one promotional/discount code can be used per order.
**Please note, promotional/discount codes will not work on already discounted items or bundle offers.
All promotional/discount codes are for a limited time only.

Typographical Errors
If a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price whether the order has been confirmed.

Payment Methods
We accept all major credit cards and debit cards including Visa, Visa Debit, MasterCard and PayPal
Your order will only be processed once authorisation of your credit card has been properly received.
** We do not accept American Express
Pre Order
Please note a pre-order item, is an item which is currently out of stock.
Once the item is returned to stock all pre-orders will be fulfilled as a priority order.
**All orders will be dispatched on your chosen delivery method.

Contact Details
London – 07915388212
Address: 6F Colville Square
London, W11 2BD

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